Job Description

Role: AI/CoPilot Behavioral Design OCM

Location: Raritan, NJ (4x a week)

Duration: 6 Months + Extensions

Required Skills & Experience

• Advanced Change Management Expertise - Proven ability to design structured, measurable change journeys (e.g., ADKAR) using tools like Mural.
• Experience rolling out an AI product and leveraging generative AI for communication personalization and optimization.
• Skilled in stakeholder engagement, sponsorship strategies, and behavioral change campaigns.
• Experience creating inclusive learning programs tied to business outcomes.
• Technology Fluency in Complex Digital Enterprise Solutions - Strong understanding of enterprise platforms such as M365, Zoom, Windows 10/11, virtual environments, and device management.

Job Description

Insight Global is seeking a behavioral design change manager to lead the workstream optimization and rollout of Microsoft 365 Copilot for an End User Services IT team. This Digital Workplace Practice is a strategic team focused on transforming the employee experience through digital innovation across Experience Design, OCM, and CRM execution through SFMC. They are tasked with the Copilot chat rollout, and this person will be responsible for leading the OCM design. Key responsibilities include building a communication channel to define and tackle each outcome, determine mandatory training, tailor communication and training to help employees adopt Copilot Chat, track engagement to ensure license retention, and creating full 360 digital assets support model for the tool. In order to be successful, this person will have previously provided behavioral change management for an EUS team with tool fluency in M365, Zoom, Windows, device management, and service desk. Similarly, they will have previous experience with optimizing comms and workstreams at scale with generative AI.

They will also have several years of experience with multi-channel communication and change management strategies. This position is located in Raritan, NJ, and will require 4 days a week onsite.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Compensation: $70hr to $85hr

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